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Thursday October 24, 2024 9:30am - 10:00am HKT
  • How AI-driven insights can enhance customer interactions and recommendations, and improve engagement and satisfaction. 
  • Developing a robust CX-first culture: AI for faster customer support and reduced operational costs 
  • Integrating tools for sentiment analysis: analyze feedback and sentiment and proactively address issues 
Speakers
avatar for Gordon Chu

Gordon Chu

Head of Digital Innovation, Cathay Pacific
Gordon Chu serves as Head of Digital Innovation at Cathay Pacific, where he drives innovation culture and leads structured experimentation with emerging technologies. He has extensive product management experience, including as Digital Product Manager for Conversational AI and various... Read More →
avatar for George Wong

George Wong

Head of Digital, Mott MacDonald
George has a unique professional with transferable skills gained in both the construction and information technology sector. He started his career as a structural engineering trainee, went on to project management and currently the engineering director of a construction tech company... Read More →
avatar for Dr Crystal Fok

Dr Crystal Fok

Head of STP Platform, Hong Kong Science and Technology Parks Corporation (HKSTP)
Dr Crystal Fok is currently the Head of STP Platform at Hong Kong Science and Technology Parks Corporation (HKSTP). She is mainly responsible for various Innovation and Technology related initiatives in Science Park to drive technology adoption in industries and cross-industry data... Read More →
avatar for Dr Juergen Rahmel

Dr Juergen Rahmel

Head of Digital, Technology and Innovation, Chief Digital Office HK, HSBC
Dr. Juergen Rahmel holds a PhD in computer science (Artificial Intelligence, Neural Networks) and an MBA in International Management. He started his career with Deutsche Bank in Frankfurt, Germany, has worked in various IT management positions of different banks. Recent roles include... Read More →
Thursday October 24, 2024 9:30am - 10:00am HKT

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